COVID-19 Update

COVID-19

Preventive Measures taken by Casa Tortugas
Casa Tortugas Team top concern and priority is the safety and well being of our guests and employees therefore, we have implemented the following comfortable and environment procedures:
ARRIVAL
  • Online payment before arrival in order to speed check-in registration
  • Only 1 person at front desk to get info and collect access keys cards
  • Temperature taking for all arriving guests prior to check-in
  • During temperature check, guests may be asked to fill out a short health questionnaire
  • All luggage will be sanitized (exterior)
  • Pharmacy is across the street and there is a Doctor on call available 24/7
GUEST ROOMS
  • All Suites, Apartments & Villa as well as high touch items such as door handles, switches, remote control, refrigerator, among others are throughly cleaned and disinfected after each check-out
  • All bed linen and towels are changed and washed in high temperatures
  • Housekeeping guests wishes will be respected concerning their decision on daily, every other day or none at all housekeeping staff entering into their rooms
  • Personal hand sanitizers will be placed in all rooms for guests use during their stay
STAFF
  • Temperature taking to our Staff daily
  • Employees are required to wear masks and respect social distancing
  • Constant use of liquid sanitizer is already a routine among our staff
  • All employees have received training on Covid-19 safety and sanitation protocols
  • Employees are instructed to stay home if they do not feel well. Any employee showing symptoms of any illness will not be allowed to enter the property
COMMON AREAS
  • Deep cleaning process in all common areas (gate knobs, front desk area, reception, elevator, public bathroom and stairs handrails)
  • Hand sanitizing solutions are available throughout the property in strategic places such as gate entrances, front desk, pool and any other high frequented areas
  • Only 2 persons (except families traveling together) will be allowed in the elevator
  • Furniture in lobby and pool area will be arranged according to social distancing guidelines
  • Guests are advised to practice social distancing by standing at least 1.5 meters (6 feet) away from other guests not traveling together with them
  • Kayaks will continue to be washed and disinfected after each guest use
PRIVATE AIRPORT TRANSFERS
  • We work with an independent professional company that provides a high standard airport service and all cars are disinfected and cleaned thoroughly before and after each service
  • The driver will apply disinfectant to all luggage prior to loading on the vehicle, will maintain a safe distance, use a face mask & apply hand sanitizer
We remain committed to the joy of travel, an important part of our lives. We are doing everything we can to provide a safe environment and ultimately a holiday full of Amazing Experiences and Everlasting Memories.

Thank you for your understanding and cooperation.

Sincerely,
Casa Tortugas team