Terms and Conditions

GUEST RULES  

  • Check-in time: 15:00 hrs 
  • Check-out time: 11:00 hrs 
  • Arrivals after 22:00 hrs will be charged a $29 USD late check-in fee 
  • Early Check-in subject to availability and not guaranteed 
  • Free baggage storage is available until 20:00 hrs 
  • Suites, Apartments and common areas are for registered guests ONLY 
  • Swimming pool is open until 22:00 hrs 
  • Quiet hours is expected after 22:00 hrs 
  • Please make sure the entrance gate and wooden door remain closed 
  • Beach sand must be rinsed before coming into the property 
  • Kids under 12 years old must be always under supervision of an adult  
  • A crib can be provided free of charge upon request 

NOT ALLOWED for security and comfort of our guests:  

  • All Suites & Apartments are NON-smoking. $100 USD fine if not respected 
  • The use of glass bottles and glass containers in the common areas 
  • Parties and events 
  • Pets in the property 
  • Music in the common areas 
  • Hanging clothes on balconies 
  • The use of drugs of any kind  

ON-SITE ASSISTANCE:  Virtual Concierge through a WhatsApp group

FAQ's

Check in is normally at 15:00 hours. If you arrive earlier, we can gladly storage your bags in the lobby. If your room is ready before check in time, we will offer you an early check in. 

Check out is at 11:00 am, allowing us to have enough time to clean the room for the next guest. If there is availability that same day, we can offer you a late check out for half a price of the night of your suite. Please let us know beforehand so we can block the suite in advance. 

Just crossing the street, there is a Covid testing site. It is 2 minutes away, you don’t need a reservation beforehand. Generally, the costs are: 30 USD for an Antigen test and 90 USD for a PCR test.

Reservation

We are a very small “Boutique” property with only 20 Suites, meaning we are exclusive, have a unique architectural Mexican concept and above all, we provide a personalised service. Because of this, we need certainty with our reservations in order to be able to provide the quality service expected. When you make a reservation you are actually blocking dates on our system that will no longer be available to other potential guests. Therefore, being respectful to you and fair to us, when making a reservation you are accepting our STRICT cancellation policy.

  • 100% refundable until 60 days before arrival date.
  • 50% refundable between 31 to 60 days before arrival date
  • 0% refundable less than 30 days

Please send us a WhatsApp (no phone calls please) to: +52 1 (998) 186-7894 with your Name, Dates Reserved and let us know your instruction to cancel the reservation. Refund will take place only to the same credit card used in the reservation. The refund process takes between 2-10 days approximately to be reflected in your account depending on your bank and country.

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