Frequently Asked Questions
Yes, To speed up your arrival, please use the following link to provide your information in advance and ensure a smoother arrival:
Not directly, but we can highly recommend an independent transportation service provider which guest always book at least 24 hours in advance to ensure availability.
Yes, we do. Upon arrival we can help you book any tour, table reservation and even boat rentals. Meanwhile check our online tours suggested:
Yes, we offer limited parking on the property. Additional parking is available across the main street at Playa Tortugas. Please note that parking is subject to availability and cannot be reserved in advance.
We do not recommend renting a car in Cancun, mainly because parking can be limited and inconvenient. Instead, we suggest taking advantage of the local bus system, which is safe, efficient, and runs every 3 minutes during the day and every 10 minutes throughout the night — 24/7.
For your reference, Cancun’s Hotel Zone is a 25 km-long island with just one main road. It's virtually impossible to get lost! Simply head in one direction, and when you're ready to return, cross the street and take a bus going the opposite way. Our bus stop is called: "Playa Tortugas".
You can hop on and off wherever you like — whether it’s a shopping mall, beach, restaurant, or nightlife spot.
Yes. The bus stop is just a 4-minute walk away — head to the main road and turn left.
BUSES run every 2 minutes, 24/7, and the fare is $12 pesos per ride.
TAXI hub is located just across the main street (always agree on the price in advance to avoid surprises). UBER is also highly recommended in the area.
FERRY terminal to Isla Mujeres is directly across the street at Playa Tortugas. Everything is within walking distance from Casa Tortugas.
UBER works fine
Yes, they do. Every suite features a fully equipped kitchen with a refrigerator, microwave, electric stove, coffee maker, and tea kettle — perfect for your comfort and independence, and a great way to save on dining out, especially during long stays.
Yes, we do offer high-speed Wi-Fi in all rooms and common areas.
Check-IN starts at 3:00 PM to 21:00 hrs. LATE-Check-IN is possible, please let us know in advance. An additional $29 USD fee will be added to your account in order to arrange for someone to welcome you.
Check-OUT time is at 11:00 hrs. If your flight departs late at night, we recommend booking an additional night for your comfort.
EARLY Check-IN may be possible if your suite is clean and ready — and it's free of charge for direct bookings with us.
NO, Check-OUT time is at 11:00 AM. If your flight departs late at night, we kindly recommend booking an additional night for your comfort and convenience. As a small property, we need enough time to clean and prepare the suite for the next guest’s arrival. Thank you for your understanding !
"Tintorería Max" – Close to Selecto supermarket. From the main road, turn left and take the bus towards the Hotel Zone. Get off after 3 bus stops.
"Lavandería Doña Soco" – Close to Plaza Caracol. From the main road, turn left and take the bus towards the Hotel Zone. Get off after 3 bus stops.
ATM – located at Selecto Supermarket
Open daily from 8:00 hrs to 22:00 hrs. The ATMs are inside, exactly in front of the cashiers. SELECTO supermarket is located 5 bus stops away. Take the bus direction to the Hotel Zone.
Money Exchange – "Casa de Cambio San Jorge"
Open daily from 8:00 hrs to 18:00 hrs. Located across the main street to the left, next to the Pharmacy.
Aqua Tours Marina:
Walk 100 meters to the left on the main road. Inside the marina you’ll find a place that serves local breakfast and coffee.
Playa Tortugas Beach:
Cross the street to the beach area. There are casual spots on the beach that serve very local-style breakfast.
Restaurante NATURA:
Take the bus on the main road to the left. Go towards kilometer 9.5 in the Hotel Zone — it’s a popular healthy breakfast spot.
OXXO Deli Store:
OXXO´s are open 24 hours daily. Located behind the building across the street and another one across the main street near the ferry that goes to Isla Mujeres. You can get coffee and packaged breakfast items.
Playa Tortugas:
Just across the main road 3 min walking distance, next to the "OXXO" deli store. It's also the name of the nearby bus stop. At this beach, you’ll find lounge chairs, food vendors, activities, and the ferry to Isla Mujeres.
Other nearby beaches:
- Playa Norte (Isla Mujeres): A beautiful must-see beach. Take the ferry from Playa Tortugas to get there.
- Playa Chac Mool: Located at Km 9.5 in the Hotel Zone.
- Playa Delfines: Located at Km 15 in the Hotel Zone.
- Playa Langosta: Located at Km 4 in the Hotel Zone.
KRUDO Raw Bar & Grill is the nearest restaurant — just a 7-minute walk (550 meters) from Casa Tortugas. Simply walk to the left along the main road.
If you show this coupon at KRUDO, they will offer you a welcome drink! We have a special partnership with them 😊
Yes, after check-out at 11:00 AM, free luggage storage is available near the lobby until 6:00 PM.
Please let us know in advance if you plan to leave your bags. While we provide a designated area, we cannot assume responsibility for valuable items.
No, these facilities are only available in your private suite.
Housekeeping is done every 4th days for longer stays. This includes garbage removal, bed made, and fresh towels if needed.
Sorry, pets are not allowed in order to maintain comfort and cleanliness for all our guests.
All suites are non-smoking. Smoking is permitted only in designated outdoor areas.
Yes, there is an OXXO convenience store and a pharmacy just across the street. For larger grocery needs, Selecto supermarket is a short 5 bus stops ride away.
POOL towels YES ! Pool towels must remain in pool area and are not to be taken to your room or outside the property.
Sorry, we do not provide beach towels.
NO VISITORS are allowed for security reasons. Only guests registered upon arrival are permitted inside the property.
We aim to remain a safe, peaceful, and family-oriented place.
Thank you for your understanding.
The ferry to Isla Mujeres is just a 3-minute walk from the hotel. It departs from Playa Tortugas beach, located right across the main street. Ferries run every hour on the hour from 9:00 AM to 6:00 PM, and the ride takes approximately 35 minutes.
The ADO bus station to Playa del Carmen, Tulum, Mérida, Chichén Itzá, Valladolid, and other destinations is located downtown.
To get there, take the R1 bus heading downtown — you’ll find it across the main road from the hotel. It goes directly to the ADO central bus station.